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Our Commitment to the Protection of Personal Information
Alveo Financial Services Inc. (hereinafter referred to as "Alveo", "we", or "us") is dedicated to protecting the privacy, confidentiality, accuracy, and security of the personal information we hold. This privacy policy (the “Policy”) outlines how we collect, hold, use, or communicate personal information of our clients and other individuals ("you"), excluding our employees and contracted staff, which is addressed separately.
We are committed to treating any personal information we collect with care, within the limits of this Policy and applicable law.
Types of Personal Information
This Policy applies to personal information regardless of the medium or form: written, graphic, sound, visual, taped, filmed, computerized, or others.
Personal information is defined as any information concerning a natural person that directly or indirectly identifies that person. Examples of personal information include, but are not limited to:
• First and last name
• Date and place of birth
• Telephone and fax numbers, home address, and e-mail address
• Information appearing on government-issued identification (driver’s license, passport, or similar documents)
• Tax residence and tax identification number information
Financial, credit, billing, and account information
• Details about the use of our website, obtained by means of cookies or similar tools
• Recruitment-related information such as curriculum vitae, professional or academic background, or any other relevant information
• Any other personal information provided
The purpose for which we collect personal information;
We collect, use, or disclose personal information for the following purposes:
• To provide our services, including our website
• To develop and manage our business, activities, and operations
• To comply with our legal, regulatory, and risk management requirements
• To evaluate job candidates and determine potential employment opportunities at Alveo
• Any purpose permitted or required by applicable law
• Any other purpose to which you have consented
Means of collecting personal information
We collect personal information directly from the individual in the course of providing our services, including when you use our website. We may also collect information from various private and public sources, such as our service providers, social networks, recruitment agencies, and other business partners.
Additionally, we may collect information passively using cookies, which are small text files or strings that a website can send to your device to identify your web browser and track your activities on the website and other websites. This may include IP address, type of operating system, pages visited, requests made, dates and times of connections. We may use cookies to personalize your experience on the website or to help us improve it and provide you with a better browsing experience.
The use of cookies does not allow us or our analytics service providers to identify you specifically. It does not give us access to your device or any other information about you, other than the data you choose to share with us. You have the option of accepting cookies through the cookie banner displayed when you enter our website. Please note that if you choose not to accept cookies, you may not be able to fully experience the interactive features of the website.
Personal information is defined as any information concerning a natural person that directly or indirectly identifies that person. Examples of personal information include, but are not limited to:
• First and last name
• Date and place of birth
• Telephone and fax numbers, home address, and e-mail address
• Information appearing on government-issued identification (driver’s license, passport, or similar documents)
• Tax residence and tax identification number information
Financial, credit, billing, and account information
• Details about the use of our website, obtained by means of cookies or similar tools
• Recruitment-related information such as curriculum vitae, professional or academic background, or any other relevant information
• Any other personal information provided
The purpose for which we collect personal information;
We collect, use, or disclose personal information for the following purposes:
• To provide our services, including our website
• To develop and manage our business, activities, and operations
• To comply with our legal, regulatory, and risk management requirements
• To evaluate job candidates and determine potential employment opportunities at Alveo
• Any purpose permitted or required by applicable law
• Any other purpose to which you have consented
Means of collecting personal information
We collect personal information directly from the individual in the course of providing our services, including when you use our website. We may also collect information from various private and public sources, such as our service providers, social networks, recruitment agencies, and other business partners.
Additionally, we may collect information passively using cookies, which are small text files or strings that a website can send to your device to identify your web browser and track your activities on the website and other websites. This may include IP address, type of operating system, pages visited, requests made, dates and times of connections. We may use cookies to personalize your experience on the website or to help us improve it and provide you with a better browsing experience.
The use of cookies does not allow us or our analytics service providers to identify you specifically. It does not give us access to your device or any other information about you, other than the data you choose to share with us. You have the option of accepting cookies through the cookie banner displayed when you enter our website. Please note that if you choose not to accept cookies, you may not be able to fully experience the interactive features of the website.
Outsourcing of Personal Information and Transfer Outside of Quebec
We may disclose the personal information we have collected to third parties in the following circumstances:
• To third-party service providers in connection with our services and business (e.g., data storage and processing, cloud computing, website hosting, security, or office services)
• To comply with an applicable statute, regulation, rule of law, a subpoena, a search warrant, a court or regulatory order, lawful requests by public authorities, including to meet national security or law enforcement requirements, or other legal processes
• To enforce available recourses or limit the damages we may suffer
• To protect the safety and/or security of our users, the website, our services, or the general public (including you)
• In the event of a commercial transaction, such as the sale, transfer, or assignment, in whole or in part, of Alveo or our assets
• Any other circumstances to which you have consented
• Some of your personal information may be transferred to places outside Quebec. We may use service providers located outside Quebec to carry out specific mandates in the normal course of business. To protect your information in all such cases, we use contractual and other means to provide a comparable level of protection to that used by Alveo.
We assure you that we will never sell or exchange your personal information for payment.
• To third-party service providers in connection with our services and business (e.g., data storage and processing, cloud computing, website hosting, security, or office services)
• To comply with an applicable statute, regulation, rule of law, a subpoena, a search warrant, a court or regulatory order, lawful requests by public authorities, including to meet national security or law enforcement requirements, or other legal processes
• To enforce available recourses or limit the damages we may suffer
• To protect the safety and/or security of our users, the website, our services, or the general public (including you)
• In the event of a commercial transaction, such as the sale, transfer, or assignment, in whole or in part, of Alveo or our assets
• Any other circumstances to which you have consented
• Some of your personal information may be transferred to places outside Quebec. We may use service providers located outside Quebec to carry out specific mandates in the normal course of business. To protect your information in all such cases, we use contractual and other means to provide a comparable level of protection to that used by Alveo.
We assure you that we will never sell or exchange your personal information for payment.
Your Consent under this Policy
We will not collect, hold, use, or disclose personal information without your consent unless authorized or required by applicable law.
By submitting your personal information or using our services (including accessing our website), you consent to the collection, use, and disclosure of your personal information as described in this Policy and as required or permitted by applicable law.
If you provide personal information concerning another individual to us, you represent that you have obtained the necessary consent or authority to permit us to collect, use, and disclose such personal information for the purposes set out in this Policy, or the collection, use, and disclosure is permitted by applicable law.
You may vary or withdraw your consent to the use and disclosure of your personal information, subject to legal and contractual restrictions. Please note that the withdrawal of your consent may prevent us from providing or continuing to provide our services.
If you require assistance in understanding the scope of the consent being sought or to vary or withdraw your consent, please contact our Privacy Officer.
By submitting your personal information or using our services (including accessing our website), you consent to the collection, use, and disclosure of your personal information as described in this Policy and as required or permitted by applicable law.
If you provide personal information concerning another individual to us, you represent that you have obtained the necessary consent or authority to permit us to collect, use, and disclose such personal information for the purposes set out in this Policy, or the collection, use, and disclosure is permitted by applicable law.
You may vary or withdraw your consent to the use and disclosure of your personal information, subject to legal and contractual restrictions. Please note that the withdrawal of your consent may prevent us from providing or continuing to provide our services.
If you require assistance in understanding the scope of the consent being sought or to vary or withdraw your consent, please contact our Privacy Officer.
Your Rights
You have the following rights regarding your personal information:
• To request an exported or physical copy of the documents containing your personal information, subject to the exceptions provided by applicable law
• To have the personal information we have about you rectified, amended, and updated if it is incomplete, ambiguous, out of date, or inaccurate
• To request the deletion of your personal information if the collection of such information is not permitted by law
• To withdraw or change your consent to our processing of your personal information, subject to applicable legal and contractual restrictions. In some instances, withdrawing your consent may result in Alveo no longer being able to provide you with our services.
How we safeguard Personal Information
To protect the personal information that we possess, Alveo employs administrative, physical, and technological safeguards appropriate to the sensitivity of the personal information provided. These safeguards also prevent accidental or unlawful destruction, loss, unauthorized alteration or disclosure, access, or misuse of the personal information in our possession. Alveo follows generally accepted industry standards to protect the information provided during submission and once it has been received. Once communicated, personal information is kept in a file for the person it pertains to, either physically at Alveo's office, electronically within our document management system or third-party technologies used by Alveo, or both. Only personnel who reasonably require the personal information to perform their duties are granted access to the information and are bound by a duty of confidentiality.
It is important to note that despite our best efforts to protect your personal information, there is a risk involved in the communication, exchange, and safeguarding of information, as no method of electronic transmission or storage is completely secure.
ALVEO ASSUMES NO RESPONSIBILITY FOR THE DESTRUCTION, LOSS, UNAUTHORIZED ACCESS OR DISCLOSURE, OR ALTERATION OF PERSONAL INFORMATION, NOR FOR ANY DAMAGES SUFFERED AS A RESULT.
• To request an exported or physical copy of the documents containing your personal information, subject to the exceptions provided by applicable law
• To have the personal information we have about you rectified, amended, and updated if it is incomplete, ambiguous, out of date, or inaccurate
• To request the deletion of your personal information if the collection of such information is not permitted by law
• To withdraw or change your consent to our processing of your personal information, subject to applicable legal and contractual restrictions. In some instances, withdrawing your consent may result in Alveo no longer being able to provide you with our services.
How we safeguard Personal Information
To protect the personal information that we possess, Alveo employs administrative, physical, and technological safeguards appropriate to the sensitivity of the personal information provided. These safeguards also prevent accidental or unlawful destruction, loss, unauthorized alteration or disclosure, access, or misuse of the personal information in our possession. Alveo follows generally accepted industry standards to protect the information provided during submission and once it has been received. Once communicated, personal information is kept in a file for the person it pertains to, either physically at Alveo's office, electronically within our document management system or third-party technologies used by Alveo, or both. Only personnel who reasonably require the personal information to perform their duties are granted access to the information and are bound by a duty of confidentiality.
It is important to note that despite our best efforts to protect your personal information, there is a risk involved in the communication, exchange, and safeguarding of information, as no method of electronic transmission or storage is completely secure.
ALVEO ASSUMES NO RESPONSIBILITY FOR THE DESTRUCTION, LOSS, UNAUTHORIZED ACCESS OR DISCLOSURE, OR ALTERATION OF PERSONAL INFORMATION, NOR FOR ANY DAMAGES SUFFERED AS A RESULT.
Retention and Destruction of Personal Information
The personal information we collect is retained for varying periods depending on the type of information and the purposes for which it is collected and used. Subject to a retention period provided by applicable law, we destroy or anonymize information once the purpose for which it was collected or used has been fulfilled.
If you wish to learn more about how long we keep your personal information, please contact our Privacy Officer.
If you wish to learn more about how long we keep your personal information, please contact our Privacy Officer.
How to Contact Us
For more information on this Policy or the use of your personal information, to exercise your rights, or to file a complaint, please contact our Privacy Officer at the following coordinates:
Alveo Financial Services Inc.
Attn: Personal Information Protection Manager
1155 Rue Metcalfe, Suite 1569-2Montreal, Quebec, Canada, H3B 2V6
data.protection@alveofinance.com
Alveo Financial Services Inc.
Attn: Personal Information Protection Manager
1155 Rue Metcalfe, Suite 1569-2Montreal, Quebec, Canada, H3B 2V6
data.protection@alveofinance.com
Changes to this Policy
We may change this Policy at any time and at our sole discretion by posting the amended terms on our website. Changes will be effective immediately upon posting. If you do not agree with the updated terms, you should stop using our services and contact our Privacy Officer. Failure to do so indicates your acceptance of the updated terms. It is your responsibility to regularly review this Policy.
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